We know that people’s awareness about deafness and hearing loss is low. Most people have no idea what it can be like – many have never even thought about it. IP Relay is helpful for deft persons. IP Relay services are free and are designed to provide services to the deaf and hard of hearing community. You are free to refer customers to us or recommend your relations or friends to use our service 24 hrs a day.
IP Relay allows people who have difficulty hearing or speaking to communicate with anyone in the world through an Internet connection. IP Relay is accessed using a computer and the Internet, rather than a TTY and a telephone. So individuals who use IP Relay do not need to invest in a TTY; they simply use the computer to communicate. When conversing over IP Relay, people who are deaf, hard of hearing, or have difficulty speaking can participate in a conference call or go online while holding a conversation.
Unlike traditional TRS, where a TTY user contacts a TRS center via telephone lines and the communication assistant (CA) at the TRS center calls the receiving party via voice telephone, the first leg of an IP Relay call goes from the caller’s computer, or other Web-
enabled device, to the IP Relay Center via the Internet. The IP Relay Center is usually accessed via a Web page. The second leg of the call, as with traditional TRS, is from the CA to the receiving party via voice telephone through the public switched telephone network. The CA can also accept IP relay calls from persons with hard-to-understand speech and repeat the calls in an easily understandable form for the called party.
IP relay is a free service. All you need is a computer or other Web-capable device and an Internet connection. All IP Relay service providers’ costs are recoverable from the interstate TRS Fund.
Most of the answers to general questions
If you need support, please email us at service@freerelay.com
You can also try out Free Relay Service to connect to one of the CA’s to help you with your need.
